For assistance on gameday, fans can text the keyword "BEARS", followed by a space, and describe the issue and location where assistance is needed to 69050, or fans can call (312) 235-7999. Fans may also contact the nearest usher (yellow jacket), security officer (red jacket), or Fan Services representative (blue jacket).
Proper behavior is expected of all guests at Chicago Bears games.Unruly or inconsiderate behavior will not be tolerated and may be grounds for ejection from the stadium and/or revocation of ticket privileges. Such behavior includes, but is not limited to: abuse of intoxicants, profane, disruptive or abusive language or gestures, offensive or disorderly conduct, throwing any object, excessive standing in the seating area, standing or sitting in the aisles, smoking anywhere in the stadium, bringing any prohibited items into the stadium, possessing alcohol in a No Alcohol section, possessing more than two alcoholic beverages at a time, entering or attempting to enter the field level or playing field, wearing or displaying any apparel with profane or abusive language, failure to follow the instructions of stadium security and/or crowd management personnel, actions that may harm or endanger others and any other conduct that is deemed inappropriate in a public setting. Visiting teams fans are our guests; harassment of any fans will be considered unruly behavior and grounds for ejection. Each guest should hold his or her ticket and be ready to display it to stadium personnel to verify their seat location. Guests sitting in un-ticketed areas are subject to ejection from the stadium. Sending prank text messages can lead to revocation of ticket priviledges. Guests who cannot conform their conduct to these rules are not welcome at Chicago Bears games. The Season Ticket Holder is responsible for the conduct of users of tickets issued to the Season Ticket Holder.
Guests committing an "extreme violation" of our Code of Conduct will result in ejection and automatic revocation of season ticket privileges and Permanent Seat Licenses. Those offenses include, but are not limited to entering or attempting to enter the playing field, or assaulting any guest or staff member. Any repeated violations of our Code of Conduct can result in forfeiture of season ticket privileges and Permanent Seat Licenses.
Based on NFL Best Practices, fans that are ejected from Bears games for fan conduct violations may be subject to take an online Fan Conduct Awareness Class and pass the exam before being given the opportunity to return to Soldier Field for Bears games.