"We will consistently deliver the best gameday experience for the best fans in the NFL in a safe, clean and friendly environment. Fans First!" - Bears Stadium Experience Department's Mission Statement
To help accomplish our mission, we employ a well-trained and enthusiastic Fan Services Team to proactively assist fans on gameday. "Fans First" is the attitude and mindset shared by all employee groups working Bears games at Soldier Field; we all have very high standards of customer service. It demonstrates our commitment to our fans, and our willingness to exceed their expectations.
Our Stadium Experience initiative also includes resources to provide you with helpful information listed on the side of this page. Enjoy the game, and GO BEARS!
We will consistently deliver the best gameday experience for the best fans in the NFL in a safe, clean and friendly environment. Fans First!
Fans First, the phrase visible on our departments logo, is the attitude and mindset all gameday employees at Soldier Field are required to have when they work a Bears game. It demonstrates our commitment to customer service, and our willingness to do whatever it takes for our fans.
To help accomplish our mission, we have over 80 well-trained and enthusiastic Fan Services Team members proactively assisting fans on gameday. Team members are positioned at eight Fan Services booths and roving teams cover all concourses of Soldier Field. Fan Services Team members can also be found in the parking lots and walkways on the Museum Campus pregame and postgame. We also have Concierge staff and Suites Floor Managers in our Premium Seating areas assisting fans.
The Bears have established very high standards of customer service for all gameday employees at Soldier Field. We continuously meet with all other employee groups and stadium management at Soldier Field to discuss ways to improve our fans gameday experience.
Our Fan Services initiative also includes resources to provide you with information concerning your gameday experience, listed on the right side of our Fan Services page.
The Chicago Bears would like to recognize gameday staff members who go "above and beyond" their regular duties and responsibilities. These individuals show consistent commitment to their job, co-workers and our fans. To earn the award, the staff member has to be nominated by a supervisor, co-worker or fan. Have a gameday staff member that you would like to nominate? Nominate them here.