Suite Mobile Ticket Guide | Chicago Bears Official Website

suite-guide-header-052319-2

All guests are required to enter Bears home games at Soldier Field using a mobile ticket.

We strongly recommend the following important tips:
  • Add your ticket(s) to your phone's digital wallet in advance to avoid slow or weak Wi-Fi or cellular signals at the stadium (feature available in July)
  • Make sure you have a full battery charge before you head to the stadium
  • If you are attending with guests, transfer (forward) each person their own ticket in advance

Mobile tickets can be accessed via the free Chicago Bears Official App brought to you by Verizon. Suite guests can download the free Chicago Bears Official App to access mobile tickets for entry. Mobile ticketing will allow ticket holders to conveniently manage or transfer (forward) tickets and will aid in efforts to reduce the risk of lost or counterfeit tickets

Get the App

Step 1

Step 1

Download the Chicago Bears mobile app, available on the iTunes App Store or the Google Play Store.

Step 2

Step 2

Within the app, go to Gameday and then Suite Tickets to view your events and tickets.

Step 3

Step 3

Log in using the email address and password associated with your Bears Suite Account.

Accept Tickets

Step 1

Step 1

Tap "SIGN IN" to create an account, or log in with existing Suite Ticket credentials., If you are creating an account, you must use the email address that the ticket was transferred to.

Step 2

Step 2

Tap "Accept" to accept your Suite Ticket.

Step 3

Step 3

Tap "View Barcode" to view Suite Ticket barcode.

Step 4

Step 4

To minimize delays at Soldier Field, be sure to save your tickets to your phone's wallet or passbook prior to arriving.

View Your Tickets

Step 1

Step 1

Once you have signed in, tap on the game you wish to access.

Step 2

Step 2

For ease of entry at the gate, add your ticket to your device's wallet ahead of time.

iOS: Add your ticket(s) to your wallet.

Android: Support for wallet / Google Pay coming soon.

Step 3

Step 3

Your mobile ticket shows the location of your suite and your barcode. Your code will be scanned at the gate. If you have multiple codes, swipe right and scan each for entry.

Transfer Your Tickets

Step 1

Step 1

Within the game ticket screen, tap the 'transfer' button.

(Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown)

Step 2

Step 2

Select the tickets you'd like to transfer and click 'transfer to' at the bottom of the screen.

Step 3

Step 3

Choose a recipient from your address book or manually enter their information to transfer the tickets.

Frequently Asked Questions

How do I get the Bears app?

The Chicago Bears mobile App can be downloaded for free on Apple or Android devices, or by searching for the "Chicago Bears" app in Google Play or the Apple App Store.

Can I still print my tickets from home?

No. As part of a league-wide initiative, the Bears have replaced the print-at-home PDF ticket option with mobile ticketing. PDF tickets will no longer be valid for entry. Fans can enter the stadium using mobile tickets via the free Chicago Bears Official App.

What if I don't have a smartphone?

If you do not have a smartphone, please contact the Bears Suite Service Department at 847-739-5318 or suiteservices@bears.nfl.net for assistance.

Can I have multiple tickets on a single phone?

Yes. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. We strongly encourage saving your tickets to your phone's Wallet or Passbook prior to gameday.

What if I need help on gameday?

If you need assistance on gameday, please contact the Bears Suite Service Department at 847-739-5318 or suitesales@bears.nfl.net.

Can I use a screenshot of my ticket to enter Soldier Field?

No, screenshots of tickets or any ticket produced by an unauthorized source will not be accepted. You can access your tickets through the Bears App, or

https://am.ticketmaster.com/bearste/ on your phone's browser, or from your "Apple Wallet" (if you have an iPhone).

I have routinely transferred tickets to friends/coworkers in the past. Has that process changed?

The process to transfer a ticket has not changed. However, the recipient will only be able to access tickets for entry via mobile device. The ability to print tickets at home (a PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets.

What if my entire party is not with me when I enter Soldier Field?

Every fan needs to present a ticket to enter Soldier Field. If your party is not with you, you are able to transfer the ticket to them via your smartphone so they may enter separately.

What if I don't have the Bears Mobile App?

You can also access your mobile tickets through the Internet browser on your smartphone. Click here to log in to your account through the My Chicago Bears AccountManager website.

Someone transferred me a ticket and I don't see it in my account. What do I do?

Make sure you are logged into the suite ticket portal on the mobile app by clicking the button that says "Manage Suite Tickets". Do NOT click the button that says "Manage My Tickets" as this will take you to the outdoor ticket portal where you will not be able to access suite tickets. Additionally, be sure you are logging into the suite ticket portal using the same email address the ticket was transferred to.

What if I am unable to load the Chicago Bears mobile app when I'm at the Soldier Field?

Add your ticket to your smartphone's mobile wallet before coming to the game to ensure easy access at the stadium. Tickets can be accessed and scanned from a mobile wallet without a cellular or WiFi signal. *Google Pay note

If I'm arriving at a game with multiple people, do I need to transfer each guest their individual ticket?

No. You can hold multiple tickets on your phone and scan each of them for entry as long as each guest is present with you at the gate. However, we do suggest transferring each ticket to each guest so they can access different areas of the stadium freely by showing the ticket on their phone.

If I'm arriving at a game with multiple people, can I just send them a screenshot of their ticket?

No. Screenshots will NOT scan for entry into the stadium.

What happens if someone I transferred a ticket to can no longer go to the game?

If the guest has already accepted the ticket, they will need to transfer the ticket back to you using the same process through the app. If the guest has not already accepted the ticket, you can cancel the ticket transfer from your account and then send it to another guest.

What if I transferred a ticket to the wrong email address?

You can cancel a ticket transfer at any time before the guest has accepted the ticket by clicking "Cancel Transfer" when viewing the ticket in your account.

How long does the guest have to accept the ticket?

Guests have until 2 hours after kickoff on the day of the game to accept their ticket transfer, regardless of when the ticket was transferred.

Is there a cut-off time for me to transfer tickets to guests?

Yes. You can transfer a ticket from your account up to 1 hour after kickoff on the day of the game.

Advertising