<p><h4>WHAT IS THE STH EXPERIENCES PROGRAM?</h4><br>
STH Experiences is a free benefits program that allows Chicago Bears Season Ticket Holders to create a customized and memorable Bears event experience. The program delivers exclusive perks and exciting events to Season Ticket Holders via the Chicago Bears Official Mobile App.</p>
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<p><h4>WHO IS ELIGIBLE TO ACCESS STH EXPERIENCES?</h4><br>
STH Experiences is a program designed exclusively for all Chicago Bears Season Ticket Holders.</p>
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<p><h4>HOW DO I REGISTER FOR STH EXPERIENCES?</h4><br>
Register on your smartphone using the Chicago Bears Official Mobile App by following the step-by-step directions. <br><br>
You must register using the email address on your Bears season ticket account.
This will allow you to access points to be used throughout the year and to receive text messages when experiences become available. Points will be assigned to Season Ticket accounts mid-April. <br><br>
While registering for the program, you will be given the option to receive text alerts announcing available experiences. Events and experiences can be made available anytime throughout the year. On-field game day experiences will be made available August 1. STH Experiences will be updated throughout the year, so please check the STH Central calendar periodically for available offerings. Once an experience is made available, inventory is redeemable on a first-come, first-served basis.</p>
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<p><h4>WHY IS IT ASKING ME TO CREATE A PIN?</h4><br>
Because STH Experiences is exclusive to Chicago Bears Season Ticket Holders, you will be asked to create a 4-digit PIN to associate with your account in order to prevent unauthorized use. Create a PIN that you will remember, as you may be asked to provide it upon future login attempts.</p>
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<p><h4>DOES THE STH EXPERIENCES POINTS FORMULA FACTOR INTO ANY OTHER SEASON TICKET HOLDER SELECTION PROCESSES?</h4><br>
No.</p>
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<p><h4>CAN I BUY MORE STH EXPERIENCES POINTS?</h4><br>
No. STHs receive points to be redeemed for complimentary experiences. However, some experiences such as the Pregame Player Walk and access passes to The Midway are available for purchase in limited quantities.</p>
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<p><h4>DO STH EXPERIENCES POINTS ROLL OVER TO THE NEXT SEASON?</h4><br>
No. Points will not roll over, so be sure to use your points by February 1 following the season.</p>
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<p><h4>WHAT EXPERIENCES WILL BE OFFERED?</h4><br>
Throughout the year there will be many unique and exciting Gameday experiences as well as special events offered exclusively to Season Ticket Holders. Please log into your Bears Season Ticket Account and check out the calendar for upcoming STH Experiences.</p>
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<p><h4>I HAVE REDEEMED AN EXPERIENCE WITH MY POINTS, NOW WHAT?</h4><br>
Once you have redeemed an experience, you will receive a digital STH Experiences credential within the app confirming your selection. Follow the instructions to take advantage of your experience. In some instances, the Chicago Bears Ticket Sales and Service Team will contact you with additional instructions.</p>
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<p><h4>HOW CAN I CHECK MY POINT BALANCE?</h4><br>
To view your point balance, login to your STH Experiences account within the app and tap "Fan Hub" in the top right header.</p>
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<p><h4>I HAVE REDEEMED AN EXPERIENCE BUT CAN NO LONGER ATTEND, NOW WHAT?</h4><br>
If you have already redeemed an experience but know in advance that you can no longer attend, please contact the Chicago Bears Ticket Sales and Service Team as soon as possible at (847) 615-BEAR (2327).</p>
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<p><h4>CAN I TRANSFER MY EXPERIENCE TO ANOTHER GUEST OR MUST I, THE SEASON TICKET HOLDER, BE PRESENT?</h4><br>
Yes. Once you have redeemed points for a STH Experience, you will be given the option to transfer your experience to another email address. The recipient of the experience must present the digital STH Experiences credential on his/her phone for staff validation.</p>
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<p><h4>WHAT HAPPENS IF MY BATTERY DIES BEFORE I AM SUPPOSED TO CHECK-IN FOR MY REDEEMED EXPERIENCE?</h4><br>
You may utilize the Verizon Studio charging stations that are located outside of section 128. You may also bring your photo ID to the STH Experiences check-in booth for your chosen Experience.</p>
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<p><h4>WHY IS IT SHOWING THAT AN EVENT IS SOLD OUT?</h4><br>
If an event is listed as Sold Out, it means that the entire available inventory has already been redeemed by Season Ticket Holders. STH Experiences are constantly being added, so please check the Official Chicago Bears Mobile App frequently for new and available events.</p>
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<p><h4>INCORRECT EMAIL</h4><br>
STH Experiences only recognizes the email address on your Bears season ticket account. If you registered using an email that is not associated with your Bears season ticket account, every event will show up as Sold Out. Please verify that you typed the correct information and check the event menu again.</p>
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<p><h4>INVALID GROUP SIZE</h4><br>
Most events have a group size limit, so please verify that your group size has not exceeded the limit in order to view all available events.</p>
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<p><h4>I WOULD LIKE MORE INFORMATION, WHO CAN I CALL?</h4><br>
If you require additional information, please contact the Chicago Bears Ticket Sales and Service Team at (847) 615-BEAR (2327).</p>
